What is Green Cluster?
Green Cluster is the first website offering all your need in Khmer product with a home delivery service.
Check our About us page for more information
How do I sign up?
Signing up is quick and simple. Just fill out our short registration form with your name, address, pint you on our google map, e-mail and password, then start getting great food delivered to your door as soon as tomorrow.
How do I place an order at Greencluster?
- Sign up to create an account.
- To find groceries, simply browse our departments or use the search box to seek out specific brands or items.
- When you find what you want, select a quantity, then click the green “Add to Cart” button.
- Once you’ve found everything you want, go to Checkout. Select your delivery address and a delivery timeslot.
- After you finish checkout and submit your order, we’ll send you an e-mail confirming your order details.
- On your next order, you will get the possibility to reorder the same product very quickly.
When does Greencluster deliver?
Your Greencluster is delivering 6 days a week from 10am to 8pm. Any order made on the website will be delivered 20h later. You can choose a 1-hour delivery time slot during the checkout process.
Concerning the Delivery the same day: You have to place your order before 1PM, and ONLY the products with the mention “GET IT TODAY” are eligible. If there is some item in your cart without this mention, you cannot validate the delivery the same day. Delete it from your cart if you need a delivery the same day.
Where does Greencluster deliver?
We currently deliver all district in Phnom-Penh, please check the delivery map for more information.
Our delivery crew will bring your order at your doorstep. Please make sure the delivery man can get into the building if you live in an apartment and feel free to contact us to know if we can deliver in your area.
Where is my order?
Your orders should be delivered by Greencluster within the timeslot you select. In case of unforeseen events that cause your order to be late, you will receive a call from our customer service team. If you’d like a status update for your order, feel free to contact us at any time.
I did not receive an invoice with my delivery. How can I see if my order is complete and correct?
You can view or print a copy of your order invoice online by logging into My Account and clicking into My Orders to view and print an invoice.
What should I do if I didn’t receive everything I ordered?
While rare, mistakes occasionally happen, so if an item is missing from your order, send us an email or call our customer service: 081 79 79 76
How can I pay for my order?
Payment must be made in cash, in USD or Riels. The minimum order is $10. When you place an order, select a convenient delivery time slot for you.
Delivery fees apply as follows:
- From $10 to $50 : 0.5/km
- From $50 and above : Free Delivery
Should I tip my delivery man?
You are under no obligation to tip, but have the option of providing a nominal tip if you feel that you’ve received exceptional service. Greencluster personnel are not permitted to solicit tips under any circumstances. If you want to leave a comment, a compliment or a suggestion, please use our contact page. We’d love to hear from you!
How can I share feedback about Greencluster?
We are always interested to hear from you about the service you’ve received. Please send us an e-mail to detail your experience, or complete the check-out our staff will give you.
I’d like to suggest some products. Who should I contact?
It’s easy to suggest items you’d like to see at Greencluster! Send us a message. We’d love to hear from you!
How can I edit my Greencluster profile?
Log in with your email and your password info and go to your Account, then select Profile tab. You can choose to edit your account information
What if I forget my password?
No worries! Just click here and select ‘Forgot your password? Reset’ in the login dialog. Enter your email address to receive and OTP and fill in the OTP to change your password and start shopping again.
Is Greencluster secure?
Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please refer to our privacy policy for more information.
Will my information be kept private?
We use your personal information only to process orders, enhance your shopping experience and keep you informed about Greencluster offers and discounts. We will not release your personal information to any third party.
How can I find out more about Greencluster?
For more information, read our About Us page and follow our facebook page : Green Cluster Cambodia